Privacy Policy

Pixel Perintis Sdn Bhd operates this service. This policy explains how we collect, use, disclose, and protect your personal information when you use our online platform and related services. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Malaysian data protection regulations.

Information We Collect

We collect information to provide and improve our services to you. The types of personal information we may collect include:

• Identification and Contact Data: Such as your name, username, email address (though we avoid using email for contact purposes in this policy), and similar identifiers when you register or interact with our site.
• Technical Data: Including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our online platform, products, and services.
• Profile Data: Such as your username and password, purchases or orders made by you, your interests and preferences, and feedback.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Information

We use different methods to collect data, including:

• Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us directly. This includes personal data you provide when you:
  • Apply for our products or services;
  • Create an account on our site;
  • Subscribe to our service or publications;
  • Request marketing to be sent to you;
  • Enter a competition, promotion or survey; or
  • Give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

How We Use Your Information

We use your personal information for various purposes, including:

• To provide, operate, and maintain our online platform and services.
• To improve, personalize, and expand our online platform and services.
• To understand and analyze how you use our online platform and services.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to our services, and for marketing and promotional purposes (where you have consented).
• To process your transactions and manage your orders.
• To send you technical notices, updates, security alerts, and support and administrative messages.
• To find and prevent fraud.
• To comply with legal obligations and protect our rights.

Legal Basis for Processing (under GDPR)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where we have your consent.

We rely on consent as a legal basis for processing your personal data in specific circumstances, such as sending direct marketing communications. You have the right to withdraw consent at any time.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Sharing and Disclosure

We may share your personal information with third parties under specific circumstances:

• Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Your Data Protection Rights (under GDPR)

If you are a resident in the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

If you make a request, we have one month to respond to you.

Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers. If we process personal data of children between 13 and 16 based on GDPR requirements, we will comply with relevant consent requirements.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including personal data, to Malaysia and process it there. We take steps to ensure that your data is treated securely and in accordance with this privacy policy and that appropriate safeguards are in place for international transfers, such as relying on adequacy decisions or appropriate contractual clauses like Standard Contractual Clauses approved by relevant authorities.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this privacy policy (note: the effective date is not explicitly displayed here as per instructions, but updates will be indicated internally). You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, you can contact us:

By post:
Pixel Perintis Sdn Bhd
78, Persiaran Bayan Indah,
Suite 12-03,
Bayan Lepas, Penang,
11900,
Malaysia